Great Outcomes is a contact centre consultancy that manages the process of strategic development of a contact centre for client organisations.
We work with clients who have existing contact centres, to optimise performance and increase contact centre productivity.
We provide specialist skills in client consulting and project management to help our clients achieve superior outcomes in the management of their call centres.
Great Outcomes has rigorous processes to find the most capable industry consultants. Our people are experienced consulting professionals, who have had practical management experience in blue-chip client organisations. We work in a team-based environment, recognising the complementary skills required for project success.
Our Project leaders have had senior management experience within a client organisation, with at least five years in senior roles.
Giles Potter
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Giles Potter BCom MBS (Hons)
Managing Director
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Giles established Great Outcomes in mid 2001, after holding senior roles in AGC Finance. At AGC, Giles established the contact centre service and sales channel (1995-2001). Prior to this Giles worked in London as Marketing Manager for PSA Finance, the in-house finance company of Peugeot and Citroën, where he established the marketing department (1992-1995).
Earlier, Giles gained valuable consulting experience in the market research industry for AGB Market Information in London, and CM Research in New Zealand.
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